Manager Retail Digital & Consumer Experience (m/f/d)
Category: Retail & Consumer Experience
Industry: Sporting Goods
Location: Herzogenaurach, Germany
About the Role
Step into a leadership role where you will shape the consumer journey and digital experiences across concept, franchise, and outlet stores. This role is pivotal in driving loyalty, enhancing in-store operations, and leveraging consumer insights to develop impactful strategies aligned with the ambitions of the European retail market.
Key Responsibilities
- Develop and implement strategies to enhance the retail consumer journey and in-store experiences.
- Drive key initiatives such as Net Promoter Score (NPS), loyalty programs, checkout solutions, and digital innovations.
- Build and maintain frameworks for Retail Digital & Consumer Experience aligned with regional strategies.
- Collaborate with senior executives to manage communication and implementation plans for initiatives.
- Lead change management strategies to ensure successful project implementation and operations.
- Monitor key initiatives, assess their impact, and optimize strategies for progress toward strategic goals.
Key Relationships
- Europe Retail Back Office Leads and Cluster Leads
- District Managers and Store Managers
- E-commerce and cross-functional global teams
Qualifications
- University degree in sales, business, economics, or digital fields.
- At least 6 years of experience in retail operations and a minimum of 2 years managing teams.
- Proven ability to manage initiatives in large, diverse organizations.
- High commercial acumen with expertise in Omni-channel, Sales, Digital, or Finance.
- Advanced proficiency in MS Office and strong presentation skills.
- Fluent in English; additional European languages are advantageous.
What We Offer
- Opportunities to lead impactful projects within the dynamic fashion and luxury retail industry.
- Exposure to diverse markets and collaboration with global teams.
- A supportive, innovative culture fostering professional and personal growth.
Benefits
All our clients offer you a variety of benefits and advantages of a successful, growing, and global environment. We are excited to share those benefits with you when we talk to you!
Application Process
Ready to shape the future of retail and consumer experiences? Apply now and be part of a dynamic and innovative team driving excellence in the fashion and luxury retail industry.